Custom Process
Pre-sales
Service process
01 . Needs understanding
Our sales staff will communicate with you in depth to understand in detail the type of raw materials you need to recycle and their specific needs.
02 . Scheme formulation
Duplicate blocks and columns to add more features.
03 . Scheme confirmation
The sales team will communicate with you on the specific details of the plan, including equipment configuration, electrical brand, delivery time, price, payment method, transportation, etc., to ensure that all links meet your expectations.
04 . Contract signing
After both parties reach an agreement on the quotation and plan, we will sign a formal contract to lay a legal foundation for subsequent cooperation.
In-sales
Service process
01 . Drawing provision
The technical department will provide detailed equipment drawings to ensure that the production process is accurate and correct.
02 . Production arrangement
The workshop arranges production according to the plan and drawings, and clearly provides the estimated completion time.
03 . Quality control
After production is completed, we will conduct strict quality inspections to ensure that each device meets high standards.
04 . Test machine acceptance
The business personnel will invite customers to view the test machine in the workshop online, or customers can go directly to the factory to inspect the goods to ensure that the equipment is operating normally.
05 . Delivery preparation
After the customer's acceptance, we will pack the equipment and arrange for delivery.
After-sales
Service process
01 . Installation guidance
ACERETECH's engineers will provide online guidance or door-to-door service to help customers complete the installation, commissioning and operation training of the equipment.
02 . Warranty service
ACERETECH promises to provide customers with a two-year warranty service to ensure the stable operation of the equipment.
03 . After-sales return visit
Our after-sales engineers will visit the customer's factory from time to time to understand the use of the equipment and provide necessary maintenance and support to ensure that the customer's production activities are not affected.